tendo Platform Account Terms
We at tendo set out the conditions under which you open and use your account on our platform. These terms apply to all account holders accessing our football sportsbook coverage, live-dealer tables, slot games, esports markets, and other entertainment categories. Our terms exist to protect you, us, and the integrity of our service.
By creating a tendo account, you agree to comply with these terms and any updates we publish. We review and enforce our terms consistently across all account holders. If you have questions about any condition, our support team is available via live chat to clarify what applies to your account.
This page covers account opening, deposits, withdrawals, bonus conditions, dispute handling, and the jurisdiction limits that apply to our service.
Account opening and verification on tendo
When you join tendo, we require identity verification. This step protects your account and ensures payouts go to the correct owner. We ask for your legal name, date of birth, address, and contact details. You must provide accurate information; if your account details do not match your payment method or official documents, we may restrict withdrawals pending verification.
We use your information to verify your identity and comply with applicable regulations in supported jurisdictions. We do not share your personal data with third parties without your consent, except where required by law. Our tendo data-handling policy outlines how we store and protect your information.
Age and eligibility on tendo
You must be at least 18 years old to open a tendo account. You are responsible for ensuring your access complies with the laws of your jurisdiction. Our tendo service is available only where local law permits online entertainment services. We do not offer our services in jurisdictions where such services are prohibited. If you access tendo from a restricted jurisdiction, you do so at your own legal risk.
Account security and password management
You are responsible for keeping your tendo password confidential and for all activity on your account. We recommend using a unique, strong password and enabling two-factor authentication. If you suspect unauthorized access, change your password immediately and contact our support team. We will help you review your account activity and restore security.
We at tendo take account security seriously. Your data and funds are protected by encryption, verification checks, and regular security reviews.
Deposits, withdrawals, and bonus terms on tendo
Deposits and payment methods
We at tendo accept deposits via multiple payment methods: QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed by your payment provider, not by tendo directly. We do not hold your funds in transit; your bank or e-wallet provider manages the transfer. Once your payment clears, the balance appears in your tendo account immediately or within one business day, depending on the provider.
You may deposit only from payment accounts registered in your name. Deposits from third-party accounts will be flagged for review and may be reversed. We do not accept deposits from corporate accounts, business entities, or accounts you do not own. This requirement ensures your account remains compliant with verification rules.
Withdrawals and processing times
Withdrawals on tendo use the same verified payment method you deposited with. Submit a withdrawal request through your account settings. Our team reviews it to confirm it matches your identity and account history. This verification step protects you from fraud. Once approved, funds return to your bank or e-wallet. Processing times depend on your payment provider and may range from same-day to two business days.
If a withdrawal is delayed, check with your bank or payment provider first. Our tendo team can provide a withdrawal reference number so you can track the transfer with your financial institution. Withdrawals to accounts outside your name will be rejected and reversed to your tendo balance.
Bonus and promotional credits on tendo
We occasionally offer bonus promotions to new and existing account holders. These offers come with specific conditions—for example, a bonus may require you to place activity across multiple game categories before withdrawal. We outline all bonus terms at the time of offer. If you accept a bonus, you agree to those conditions.
Bonus balances are separate from your deposit balance. You may need to meet activity or turnover requirements before converting a bonus to withdrawable funds. We reserve the right to cancel or modify promotions without notice. If you breach any bonus term, we may forfeit the bonus and any winnings generated from it.
Account restrictions and suspension
We at tendo may restrict or suspend your account if we suspect fraud, unauthorized access, or breach of these terms. Possible reasons include: providing false verification information, using multiple accounts to claim multiple bonuses, depositing from a third-party account, or accessing tendo from a restricted jurisdiction. If your account is restricted, we will notify you and explain the reason when possible.
You have the right to dispute a restriction by contacting our support team. We will review your account activity and provide an explanation of our decision. If the restriction is lifted, your account regains full access. If upheld, you may request a withdrawal of your remaining balance, subject to verification checks.
Dispute resolution and liability
If you believe an error occurred on your tendo account—for example, a missing deposit, an unauthorized withdrawal, or an incorrect game outcome—contact our support team immediately. Provide your account details, the date of the transaction, and a description of the issue. Our team will investigate and respond within five business days.
We keep records of all account activity, deposits, withdrawals, and game history. We use these records to resolve disputes fairly. If we find an error in your favor, we will correct it. If we find no error, we will explain our decision and the evidence we reviewed. Our dispute process is our primary remedy; you agree not to pursue legal action until you have exhausted this process.
We at tendo provide our service on an as-is basis. We are not liable for losses arising from network outages, payment provider delays, or your own account decisions. We are liable only for direct damages caused by our gross negligence or breach of these terms. We limit our liability to the amount you have deposited on tendo in the preceding 12 months.
Jurisdiction and applicable law
Our tendo service operates under jurisdiction-restricted access rules. We serve users in supported regions where local law permits online entertainment services. Your use of tendo is governed by the laws of the jurisdiction where you are located. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use comply with their own jurisdiction's law.
If any part of these terms is found to be unenforceable in your jurisdiction, the remaining terms continue to apply. We may update these terms at any time. Changes apply to new accounts immediately and to existing accounts 30 days after publication. Continued use of tendo after the 30-day notice period means you accept the updated terms.
Our tendo team enforces these terms consistently. If you have questions about your rights or obligations, contact our support team via live chat. We are here to clarify how our terms apply to your account and to help you understand your options.