tendoFrequently Asked Questions
Users starting with tendo often ask about account registration, payment methods, identity verification, and how to access our football markets, live-dealer tables, and slot games. This FAQ section addresses the most common topics so you can find answers quickly without waiting for support.
We at tendo are committed to answering straightforward questions about how our platform works, which payment methods we accept in Indonesia, and how your account data is handled. If your question is not covered here, you can contact our support team via email or the in-app help section. For detailed policy information, please review our Terms and Conditions and Privacy Policy.
This FAQ is organized by topic so you can navigate to the section most relevant to you. Read through the account and registration section if you are new to tendo. If you have questions about deposits or withdrawals, check the payments section. For game rules or market details, refer to the game rules section. If you still need help, our support team can assist you.
- • Account and registrationhow to start, KYC verification, password recovery
- • Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- • Game rules and marketsfootball betting, live-dealer tables, slots, esports coverage
- • Security and account careaccount protection, data handling, jurisdiction notice
On the tendo login page, click the "Forgot your password?" link. Enter your email address, and we send a password reset code to your inbox. Check your email and spam folder. Enter the code on the reset page to create a new password. Your new password takes effect immediately, and you can log in right away. If you do not receive the reset email within a few minutes, contact our support team.
Our services are available only where applicable law allows online gaming and wagering. We do not offer our platform in jurisdictions where such activities are prohibited. Users are responsible for verifying that their access to and use of tendo comply with their own jurisdiction's law. If you are unsure about your local regulations, we recommend checking with your local authority before registering an account with us.
We at tendo encrypt your login credentials and account data in transit and at rest. Your personal information is not shared with third parties except as required by law or to process your payments. We use industry-standard security practices to protect your account. Your betting history, balance, and withdrawal records are stored securely and accessible only to you via your password and two-factor authentication. For full details, refer to our Privacy Policy.
Payments and transactions
To deposit via local payment, online payment, or e-wallet on tendo, go to your account dashboard and select "Deposit." Choose your preferred payment method from the list. Enter the amount you wish to deposit. You will be directed to the payment provider's app or website to confirm the transaction. Once the payment is complete, the funds appear in your tendo account instantly. Deposit fees may apply depending on your payment provider. Your balance updates in real time so you can start placing bets on Liga 1 or live-dealer tables right away.
Yes, we at tendo accept deposits and withdrawals via bank transfer from mobile banking, local payment, online payment, and e-wallet. When you select bank transfer as your deposit method, we provide you with our account details and a unique reference code. Enter this code when you make the transfer so your deposit is credited to the correct account. Bank transfers may take up to one business day to process. For withdrawals to your bank account, submit a request from your account dashboard. We review the request and transfer funds to your registered bank account subject to verification windows.
To withdraw from tendo, log in and go to "Withdraw" in your account menu. Choose your preferred withdrawal method: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer. Enter the amount and confirm your request. We review your withdrawal against your account history and payment records. Once approved, funds are transferred to your chosen payment method. Processing times vary depending on the provider, typically ranging from a few hours to one business day. You can check your withdrawal status in your account dashboard at any time.
If you have a promotion code, look for a "Promotion" or "Enter Code" section in your account settings or during the deposit process on tendo. Copy your code and paste it into the designated field. Submit the code, and if it is valid, any applicable bonus or offer will be credited to your account. Promotion codes have specific terms and expiration dates. Check the promotion details before entering your code to understand any requirements or conditions that apply. If your code is not accepted, verify that it is correct and not expired, then contact our support team.
Game rules and markets
Yes, tendo offers demo mode for many of our games so you can try them without risking real money. To access demo mode, select a game from our library and look for the "Demo" or "Play for Free" button. Demo mode gives you virtual credits that reset when you close the game. You can explore game features, rules, and layouts in demo mode, but your demo wins do not translate to real-money winnings. Demo mode is a way to learn how games work before you play with real funds. Some games may have limited demo availability depending on licensing restrictions.
We at tendo cover major football leagues and tournaments, including Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and Piala Asia. You can place bets on match outcomes, goals, corners, and other in-play markets. Our live-betting feature updates odds in real time as the match progresses. You can view upcoming fixtures, historical results, and current odds on the tendo platform. We also offer esports betting on Mobile Legends, Free Fire, and PUBG Mobile for users interested in competitive gaming markets.
Our live-dealer studio offers blackjack, roulette, baccarat, and Dragon Tiger games hosted by real dealers via multi-camera streams. You can interact with the dealer and other players in real time. Having tables available during popular times including Idul Fitri, Idul Adha, and other holidays. Each game has its own betting limits and rules displayed on screen. Our live studios run standard procedures to ensure fair play. You can view the live feed, place bets, and see results as they happen on the tendo platform.
Tendo offers a variety of slot games including Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own theme, features, and gameplay mechanics. You can play with real money or try the demo version first to understand how each slot works. Slot games display information about paylines, bonus features, and general gameplay rules within the game interface. Spin outcomes are determined by random number generators. You can adjust your bet amount before each spin. Our slot library is updated regularly with new titles.
Support and account care
You can contact our support team by email through the "Contact Us" section in your tendo account. Include your username and a clear description of your issue. Our support team responds to inquiries in English and aims to address common questions about account access, deposits, withdrawals, and game rules. Response times depend on ticket volume and the complexity of your issue. For urgent matters, use the live chat feature in the app if available. When contacting support, provide any relevant account details or transaction IDs to help us resolve your issue faster.
Yes, we strongly recommend enabling two-factor authentication on your tendo account. This adds a second verification step whenever you log in from a new device or location. You can set up two-factor authentication in your account settings. You will receive a code via SMS or authenticator app that you must enter to complete login. This protects your account even if someone learns your password. Two-factor authentication is one of the strongest defenses against unauthorized access to your funds and personal information.